Shipping policy

Free tracked shipping on every order

Every Smartap order ships free, with tracking, to every country we sell to. There is no minimum order and no shipping fee at checkout.

How long it takes

• Preparing your order: 1 to 3 business days (Monday to Friday, excluding public holidays).
• In transit: usually 3 to 7 days.

When your order leaves us, we email you a tracking link. Your order number starts with #SMT and is in your confirmation email.

Carriers and customs

Delivery times are estimates. Once your parcel leaves us, it is in the hands of the carrier and, for international orders, the customs service in your country. Customs checks and carrier delays (peak seasons, weather, remote addresses) can add time, and they are outside our control. If your parcel is held up, we will chase it for you.

Duties and taxes are on us

Import duties and taxes are included in the price you pay at checkout, in every country we ship to. There is nothing extra to pay when your order arrives. If a carrier asks you for an import charge on a Smartap order, contact us before you pay.

Custom and white-label orders

For products with your logo or design, we email you a digital proof first. Production starts once you approve it, and adds 5 to 10 business days before your order ships. Delivery then follows the times above.

If your parcel is lost, late or damaged

If your tracking has not updated for 15 days, contact us and we will send a replacement free or refund you in full, whichever you prefer. If tracking says delivered but you do not have it, check with neighbors or your building’s reception first, then contact us within 14 days of the delivery date and we will do the same.

If something arrives damaged, email us a photo within 14 days and we will send a free replacement.

Changing your address

Need to change the delivery address? Email hello@smartap.me with your order number before your order ships, and we will update it for free. After it ships, we cannot redirect it. If a parcel comes back to us because the address was wrong or incomplete, we will send it again once you confirm the address, at the cost of reshipping.

Preorders

A preorder ships as soon as the item is back in stock. We email your tracking link when it leaves us.

Questions

Email hello@smartap.me. We reply within 1 business day. For returns and refunds, see our refund policy.