Review cards for hotels and B&Bs

Put a Smartap at reception or in the room. A guest taps it with their phone and your review page opens before they check out.

See the products Get a quote

  • Money-back guaranteeMore reviews or your money back
  • One paymentNo subscription, no extra fees
  • iPhone and AndroidPlus a QR code for every other phone
  • Works for lifeNo expiry, no limit on reviews

Why good stays go unreviewed

  • Checkout is a rush

    Guests are thinking about the taxi and the train, not your listing.

  • The booking site asks first

    Booking sites send guests their own review request. Your Google and Tripadvisor profiles need a request of their own.

  • The desk is busy

    A plaque at reception asks every guest, even while the team is checking someone else in.

Where it goes in a hotel

Four places your customers already look, and the product that fits each one.

  1. At reception

    Seen at check-in and again at checkout, the two moments every guest passes the desk.

    Google Review Sign, from $15.49

  2. In the room

    On the desk or the bedside table, next to the Wi-Fi details.

    Google Review Stand, from $36.95

  3. With the key

    In the key card wallet or the checkout folio.

    Google Review Card, from $17.95

  4. From the concierge

    A metal card handed over in person, for a hand-over that suits the stay.

    Google Metal Cards, from $22.95

Products for hotels and B&Bs

All products

Cards and stands also come for Trustpilot, Tripadvisor and WhatsApp.

Ask every customer. The same way.

Google lets you ask customers for reviews. What it does not allow:

  • Asking only the customers you think are happy
  • Offering a discount, a freebie or anything else in return for a review
  • Pressing someone to write one while they are with you, or telling them what to say
  • Giving staff a number of reviews to collect, or asking customers to name them in one

Leave a stand in every room, from the suites to the singles. A Smartap asks everyone the same way, and what each customer writes is up to them.

In the US, the FTC's rule on consumer reviews, in force since October 21, 2024, also bans rewards tied to what a review says.

Sources: Google Maps content policy, FTC rule on consumer reviews (16 CFR Part 465). Not legal advice.

Guides

All guides

Questions

What a hotel asks before ordering.

All questions
Can the room cards open Tripadvisor instead of Google?

Yes. Tripadvisor Cards, Stands and Keychains are printed for Tripadvisor. Any Smartap can be pointed at a different page later, without reprinting.

Do guests need to download an app?

No. The tap opens your review page in the phone's browser. Phones without NFC can scan the QR code instead.

We run several properties. Can each have its own link?

Yes. Every Smartap has its own link, so each property's cards open its own profile, and their QR codes sit in one dashboard.

Can we ask for a review at checkout?

Yes, if every guest is asked the same way. Google does not allow asking only the guests who seemed happy, offering an upgrade or a discount in return, or pressing a guest to write the review at the desk.

Can I change the link on my Smartap?

Yes, as often as you like, and nothing needs reprinting. Rewrite the chip with the free Smartap app, and change the QR code's link in your dashboard.

Bulk and custom

White label and bulk orders are our specialty

  • $3.00 a card in packs of 500
  • Your logo or a fully custom design
  • One dashboard for every QR code
Start the 60-second quiz

A few questions, then your setup with prices, or a quote for large orders.